Our support offer
- Immediate customer technical support by phone, email, or web
- Subject matter expertize in Microsoft and Linux Technologies
- Phone and onsite ongoing support for your network and computers
- Helpdesk services
- Remote support on servers and workstations
- Preventive measures to keep issues from arising
- Cost-effective prepaid support packages with rollover hours
- Satisfaction is guaranteed
- 30 days guarantee if a problem resurfaces within 30 days, you do not pay for it again.
Our support packages are designed to deal with the problems that arise with your network. We will
quickly diagnose and repair most faults through telephone, remotely or onsite. We will be getting
your network up and running in the shortest time possible. Should an onsite visit be
required, an engineer will be dispatched at your priority.
Most support issues however can be prevented with a little maintenance, catching
potential problems before the happen.
Maintenance
Once your network is up an running you will want to ensure it stays that way, with a
maintenance package you get the following services
- Analysis of your system on a quarterly basis
- Critical Microsoft Updates
- Anti Virus Updates
- Advance Hard Disk Defragmentation
- Virtual Memory Management
- Temp Files Deletion
- Early Warning System ( detect potential problems before they arise )
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